CANCELLATIONS:
We do not accept cancellations on any order due to the process it takes.
RETURNS:
There is no refunds or exchanges on digital products due to the nature of the product. If you have an issue with the file please email the email listed below.
We do not accept returns on paintings do to the fact that these are one of a kind. If the painting does arrived damaged please follow the instructions below.
Any item(s) to be exchanged or refunded must be sent back at the buyer’s expense within 10 days of purchase. The original purchase order number will be required to confirm proof of purchase and that your order falls within the 10 day time frame. The original orders paid shipping cost will not be refunded as the delivery was successful. ONLY the physical items themselves will be accepted.
**Please send an email to jenne@jennekopalek.com to begin your return process.**
Once we have received your package please allow five business days for processing and inspection. If we deem the product submitted for exchange or return is no longer in sellable condition (broken, damaged, chipped, stained, or contains odor that did not happen during shipping) your request may be denied, and product returned back to you or disposed of properly.
Once 10 days has passed you retain full ownership of your product(s) purchased from this site.
Please send your item(s) to: Jenne Kopalek 2650 FM 407 E. STE 145 PMB #447 Bartonville, TX 76226
NEED HELP:
Contact us at jenne@jennekopalek.com for questions related to refunds and/or exchanges.